4 months contract from November 2021 to February 20
Position Title: Delivery Manager, R&C Managed Services (Contract)
Reports to: Manager, Screening, R&C Managed Services
When you join Dow Jones you become part of one of the most dynamic news and information companies in the world. This position is part of Dow Jone’s Data Strategy Group, which collects and integrates proprietary data and third-party licensed content, processing more than 500,000 articles a day from more than 33,000 news and business sources in 26 languages. Data Strategy also provides equity exchange data from 43 countries and creates content on markets, companies and people to help users identify business opportunities and manage risk.
The position sits within the R&C Managed Services group, a team that offers screening and remediation services to our clients globally. We screen individuals and entities against Dow Jones Risk and Compliance content and/or Factiva negative news.
The Delivery Manager, R&C Managed Services prepares, executes and delivers screening and remediation projects to our clients and acts as a point of contact for Sales and our clients based in APAC and EMEA. You will work with project teams based in Europe and the US which requires you to collaborate with different parties across different time zones. In this role you will also be responsible for ensuring quality across all reports the team delivers, tracking KPI’s and providing training to stakeholders if and when needed. This role requires a high level of ownership and independence, critical and creative thinking and excellent organizing and communication skills.
Liaise independently with Sales and Clients to obtain and clarify project requirements
Communicate regularly with Sales and Clients to gather feedback and arrange necessary actions/follow ups if needed.
Ensure that clients receive clear, responsive communication to queries relating to the Dow Jones screening, reviewing and proofing process and its content across the regions; and that requests from clients and potential clients are dealt with effectively, consistently and timely.
Be a key representative of the R&C Managed Services team in dealings with clients, particularly strategic clients, working with partners in Sales and Product
Provide quotes and assist with RFPs, SOW and any contractual documents
Ensure the timely and successful delivery of our solutions according to customer needs and objectives and agreed timelines, as well as overseeing the entire screening life cycle
Facilitate training to remote teams and internal team members on screening/remediation practices and procedures
Responsible for developing methodologies and processes relating to report intake and delivery and client/sales communication in agreement with the Director, Data Solutions
Perform quality control on any work done by counterparts and project teams
Independently carry out false positive reviews on alerts returned from screenings
Track and document KPI’s
Review end-to-end processes to identify opportunities for improvement and automation
Responsible for planning resources for screening projects and for any large ad hoc projects together with the Director, Data Solutions
Together with the Director Data Solutions, work with Product for assessing product enhancements based on internal or client feedback.
Skills, Experience and Qualifications:
At least 3 years of experience with name (or transaction) screening
Experience with Factiva, Dow Jones Risk and Compliance (or similar products) are considered an advantage
Experience with handling projects independently along with managing client/sales relationships
Fluency in English is essential
Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities
Ability to maintain attention to detail and accuracy under pressure situations
Motivated, results driven and able to work independently and be part of a remote team
Must be a proactive self-starter who values personal accountability and ownership, and thrives, working under limited direction
Must have excellent communication skills and the ability to effectively interact with senior management
Strong problem solving ability coupled with the ability to make decisions autonomously
If this position matches your experience, skills and motivations please submit your CV and a covering letter detailing why you feel you are suitable for the role.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 27819