Job Description:About us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV
About the Team :
Excellence in news demands excellence in our customers’ experiences. Our Experience Group brings together teams covering Product, UX, Engineering, Operations and Data with a single purpose: to connect people to the news that matters most, when and where they need it, by creatively defining and building connected, innovative and sustainable experiences/products that are data informed and with a customer lens.
The Customer Insights team supports Dow Jones strategic goals and their implementation by providing end to end understanding of our markets, customers and products from market research to user testing to rapid testing. This role focuses on Dow Jones’ Consumer and B2B business units which includes The Wall Street Journal, Factiva, MarketWatch, Risk & Compliance and many others.
About the Role:
As a Manager, Experience Research you will be a voice and advocate for users of our websites and apps, learning about their goals, desires and preferences. You will advocate and drive a lean UX research approach ensuring we obtain feedback on our experiences as early as possible from our users to make quick decisions. A focus on iterative learning, overall user experience, and customer outcomes will be key to meeting our goals.
This will be a highly collaborative role requiring partnerships with Experience Architecture, Experience Design, Customer Insights, Engineering, Operations, and Product teams as well as SMEs and partners across Dow Jones.
The Manager, Experience Research will report to the VP, Customer Insights.
Works closely with teams within Customer Insights, and across Dow Jones, to drive lean UX research to support the delivery of outstanding end-to-end user experiences for our customers and users, whilst reinforcing brand values and standards
Plans and conducts user research, rapid usability testing efforts, and analysis, delivering actionable evaluations of proposed and current UX solutions
Serves as the key point of accountability for UXR initiatives at every level, covering multiple programs and projects for our consumer and B2B products
Enable designers and strategists to participate in and facilitate user touchpoints as needed
Identify and implement research process improvements
Defines and manages prioritization of the research roadmap for all upcoming projects and on-going incoming requests
Manages a team ensuring that department objectives are met, whilst fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail
Oversees delivery of, and typically creates, artifacts that include study analysis and recommendations, research briefs, research plans including participant recruitment and other dependencies
Contributes to organizing user insights in a knowledge repository
Typically manages vendor relationships for outsourced UXR activities
Leads and manages on-going benchmarking initiatives to help products measure, identify and track opportunities for improvement
Strong proficiency with G-suite products and experience with professional collaboration tools such as Jira, Miro, Confluence and Airtable.
Comfortable in a hybrid working environment and know how to influence from a distance.
7+ years experience
Bachelor’s Degree in HCI, Communication Design, BFA, or related experience
Experience advocating for research at an organizational level
Proven examples of actionable results that shape and improve the user experience and enable business goals
Background with developing and implementing research standards and best practices
Plan and carry-out various rapid user testing on a regular basis throughout the product development life-cycle
Experience conducting, analyzing and communicating UX research
Experience with remote, unmoderated UX testing tools
Experience with UserZoom or other user testing software
Experience with industry standard digital product design tools (Figma, Adobe CC, Miro)
Basic understanding of rich interactive, consumer, or enterprise web applications
Understanding of latest Web and App user experience best practices
Understanding of user-centered design principles
Strong verbal and written communication skills
Comprehensive Healthcare Plans
Paid Time Off
Comprehensive Medical, Dental and Vision Insurance Plans
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Employee Referral Program
Learn more about all ourUS benefits
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at email@example.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: DJ - EXPERIENCE
Job Category: Software Product Engineering
Pay Range: $65,000 - $200,000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 39550