The Account Management team is the center of excellence for post-sale custom programs within The Trust that produces custom campaigns with intelligence and integrity for Wall Street Journal | Barron’s Group. This team is dedicated to white-glove client service on bespoke programs (programs that include custom content, videos, podcasts, newsletters, activations, innovation, etc.) above and beyond standard media buys. In addition, Account Management acts as our client advocates and work with internal departments to ensure that our clients
needs are understood and satisfied.
The Account Director will report directly into the SVP, Strategic Brand Solutions.
What We’re Looking For
The ideal candidate is articulate, highly organized, customer service focused, a great communicator, problem solver, has a great attitude and is a team player. When leading a project, the Account Management Team is solely responsible for all elements of a client's program and collaborating with the respective DJ teams that contribute to the success. This includes and is not limited to: custom content deliverables, live journalism and event components, primary or secondary research, media plan/key placements and all key client deadlines, launch dates, etc. so experience and expertise in these areas is key.
Collaborate with Client Partners to set strategic direction, drive renewal and revenue growth for each account.
Set expectations and standards to which all are held equally accountable, with firmness, authority, and encouragement
Lead, mentor and support the team to provide vision, purpose, direction and motivation
Assign resources/projects within sector(s) and mobilize team to execute
Establish best practices for first-to-market executions and/or program learnings
Exude and instill confidence for the account team and the client
Strategically guide both the client and the custom team to ensure a successful relationship
Mentor Account Management team through team meetings and 1:1s with direct reports
Troubleshoot, solve problems, and escalate issues to leadership as needed
Provide clients with appropriate and professional counsel while coaching, mentoring, and training the account team
Assure cross-department teams are aligned and providing strategic deliverables to the client
Act as senior-level client contact, ultimately responsible for the performance and success of the account
Oversee client budget and ensure SOW/IO documentation is signed in advance of spending on the program and filed appropriately
Act as sector lead, responsible for clear sense of status across all programs both ongoing and in pre-sale
Bring together all departments/channels and respective staff for smooth operations of the account
Oversee Creative Director and Editorial sector leads in ensuring all deadlines/deliverables are met
Ensure quality control and timeline management across creative deliverables.
Elevate the client relationship and manage clients for complex / high-touch programs while demonstrating commitment to a fantastic user/member experience.
Performance/Insights:Partner to provide analysis of media performance and content effectiveness and/or ROI. Post-production campaign management quality control -- focus on implementation
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: MEDIA SALES
Job Category: Sales Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 19943