UX Researcher, B2B
As a UX Researcher, B2B you will be a voice and advocate for users of our websites and apps across our B2B product portfolio, learning about their goals, desires and preferences. Our B2B business portfolio includes Dow Jones Factiva, Dow Jones Risk & Compliance and Dow Jones Newswires.
You will help deliver a systematic study of target users and their requirements, adding realistic contexts and insights to our UX processes and provide valuable information and actionable insights to optimize solutions.
This will be a collaborative role requiring partnerships with Experience Architecture, Experience Design, Optimization, Customer Intelligence, Technology, Project Management, Product as well as SMEs and Partners across Dow Jones.
The UX Researcher, B2B will report to the VP, UX Research & Experimentation.
Work closely with Experience Architects, Experience Designers and our key partners to define outstanding end-to-end user experiences for our B2B audience
Contribute to overall B2B product direction in collaboration with other functional area leads by delivering actionable evaluations of proposed and current UX solutions
Play an integral role in centralizing and organizing user insights in a knowledge repository
Report on current projects and use of resources
Coordinate testing with third-parties and internal teams
Demonstrate all product-related UX documentation with sound and clearly communicated rationale
Take part in research and insight communication across a multidisciplinary team throughout each phase of a project
Stay informed with UX trends and techniques, and proactively pursue knowledge for professional development
Provide feedback and recommendations on the success of UX solutions for our product experiences, treatment of content, customer journeys, and acquisition and onboarding journeys
Provide feedback and recommendations on how UX can best achieve business goals
Facilitate hands-on problem solving sessions, events and workshops with cross functional teams copy
Advise and give recommendations on UX strategy and user experience best practices
Supply in-depth research reports that help with decision making
Answer questions on product experience, including behaviors, pain points, ideas for improvement.
Answer questions on treatment of content, including formats, features, and layout/structure, ease of use.
Answer questions on customer journeys - how people move through our products and how we can optimize this.
Answer questions on acquisition and onboarding journeys, including how we remove friction and improve experiences.
Meet with stakeholders to get input and communicate strategies and solutions
Meet with UX Architects and Designers to get input and communicate research findings
Ensure that the customer stays front and center in our solutions
Required Skill Set:
Minimum of 3 years experience in a similar role in a B2B space
Strong verbal and written communication skills
Basic understanding of rich interactive, consumer, or enterprise web applications
Experience conducting, analyzing and communicating UX research
Bachelor’s Degree in HCI, Communication Design, BFA, or related experience
Experience with UserZoom or other user testing software
Experience with industry standard digital product design tools (Figma, Adobe CC, Omnigraffle and prototyping software such as InVision)
Understanding of latest Web and App user experience best practices
Understanding of user-centered design principles
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: TECHNOLOGY - DATA SET/AD TECH
Job Category: IT Development Group
Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified
Req ID: 32546